New Client Feedback

//New Client Feedback
New Client Feedback 2017-01-27T17:23:31+00:00

We Value Your Input

We wish to provide you with excellent-quality veterinary service in a modern, clean and caring environment. You can help us provide for your needs and those of your pet by sharing your comments about your expectations regarding veterinary care. By completing this questionnaire, you can take part in our staff meetings and be assured that your comments will be discussed and acted upon. Thank you very much for you time and thoughts.

Our office hours are:
ConvenientRestrictive
Our parking lot featured:
Adequate parkingInadequate Parking
Our grounds were:
CleanLittered or unkept
How were you referred to our office?
VeterinarianFriendDrove ByYellow PagesWebsiteFacebookOther
Our waiting room was:
ComfortableNeat and CleanUncomfortableDisorderlyOdor-freeNeeded odor control
Our receptionists:
Were warm and friendlyWere cold and unfriendlyGave undivided attentionSeemed indifferentWere hospitable
When you called our practice:
It was answered promptlyThere was a long waitI had trouble getting throughI was placed on hold too longI did not phone
Your phone conversation was:
CourteousHurriedImpoliteInformativePreoccupiedI did not phone
Your technician was:
Greeted me warmlyWas gentle with my petSeemed proficientWas a poor communicator
Your veterinarian:
Greeted me warmlyListened wellSeemed disinterestedSeemed to be in a hurryDescribed the diagnosis and treatmentLeft me confused
Your veterinarian was:
ProfessionalAcceptable in manner and appearanceInferior in manner and appearanceGood at comforting me and my petAble to make me feel like a friendInsensitive/Lacked people skills

Was your waiting time reasonable?
YesNo
Did you understand our fees?
YesNo
Did you feel the fees were reasonable?
YesNo
Did you feel the fees were fair?
YesNo
Have you referred us to others?
YesNo